MacHollywood OnSite Service - 323-362-6223

On-site Macinstosh desktop support is one of our signature capabilities, with a focus on the support of OS X. We provide desktop support to over 200 companies including commercial business, SOHO clients and single users in the Los Angeles area.

We can provide on-site housecall service on a daily, weekly, monthly or call us when you need us basis. Support plans can be tailored to meet your frequency and budgetary needs. We also offer support services for single events, tradeshows, presentations, concerts, and live TV broadcasts. As an Apple Authorized Service Provider, we can provide AppleCare service at your location at no charge for eligible computer systems (requires AppleCare coverage for equipment being serviced & specific onsite coverage from Apple; contact us for details).

Our consultants are top of the line and work with numerous desktop problems on a daily basis. We do not employ PC Consultants who try to do Macintosh work (though we do contract out to Windows specialists for our clients who need it). Most of our time is spent on the application or OS side troubleshooting gobs of design and creative applications, and the more technical server applications which make the creative process possible and productive.

A not-so short list of the problems our consultants & engineers can diagnose, troubleshoot, fix, install, integrate, upgrade, and train you on:

XSAN V 1 & 2, MetaSAN, FibreJet SAN Systems & MacOS X Server (10.1 thru 10.7)

Final Cut Server 1.5

Final Cut Studio, AJA, and BlackMagic Design cards & I/O Devices

Video & Audio Post Production Workflow Solutions

RAID Storage Systems:

XServeRAID

Infortrend/EonStor

Fibrenetix

Active XRAID & XRAID ES

Promise VTrack E-Class

Enhance

Sonnet

Huge Systems

Fibre Channel:

QLogic Fibre Switches & HBAs

ATTO & Apple HBAs

Copper/Optical Cable & SFPs

Backup Software Systems

Atempo Time Navigator & Digital Archive

NetVault BakBone

BRU Server

Archiware PresStore

EMC Retrospect

TimeMachine & .Mac Backup

Networking

Routers & Firewalls, including VPN configuration

Wifi/Airport issues, signal strenth, security, range extension

IP conflicts & network security

cable fixes and runs, network jacks, patch panels

Internet and email problems including Exchange for Mac Clients

Printing Profiles/Output Color Management

Application Specific problems:

Quark Xpress

Adobe CS, CS2, CS3, CS4, & CS5

iView/MS Expression Media

iLife (all versions)

FileMaker Pro (all versions)

Microsoft Office X, 2004, 2008, and 2011 (includes Outlook/Entourage & Exchange connection troubleshooting)

Now Up To Date & Contact (all versions)

Aperture (all versions)

Software Corruption & conflicts:

Font and font program conflicts

Application preferences and unexpected quits

Compatibility between OS 9 and OS X applications

Scanner driver conflicts

Printer driver conflicts

OS X quirks

Data Recovery from crashed hard drives

Virus detection, removal, and prevention

OS X Service, Support, and Migration

MacHollywood can help you with a full OS 9 to OS X migration (both server and desktop machines), OS X upgrade migrations (both server and desktop machines), or Windows to Mac conversions. We have done countless successful migrations for our clients.

MacHollywood has thoroughly mastered the OS X Server and desktop via our countless hours of research, troubleshooting, training and UNIX command line learning.

We have the knowledge, experience and dedication to do the job correctly and set expectations on any learning curves.

Certified Trainers

We also employee a team of Apple Certified Pro Trainers, and we can setup one on one training for you or schedule a training session series for your entire office. Our Certified Pro trainers can help you get on your feet with:

Final Cut Studio (beginner, advanced, or transition to or from Avid) Color DVD Studio Pro Aperture Contact Michael Scharff the onsite service coordinator today to see how we can help you onsite, 323-362-6223.