MacHollywood OnSite Service

On-site mac desktop support is one of our signature capabilities, with a focus on the support of OS X. We provide desktop support to over 200 companies including commercial business, SOHO clients and single users in the Los Angeles area.

We can provide service on a daily, weekly, monthly or call us when you need us basis. Support plans can be tailored to meet your frequency and budgetary needs.

Our consultants are top of the line and work with numerous desktop problems on a daily basis. We do not employ PC Consultants who try to do Macintosh work (though we do contract out to Windows specialists for our clients who need it). Most of our time is spent on the application or OS side troubleshooting gobs of design and creative applications, and the more technical server applications which make the creative process possible and productive.

A short list of the problems our consultants & engineers can diagnose, troubleshoot, fix, install, upgrade, and train you on:

  • XSAN 2, MetaSAN, FibreJet SAN Systems & MacOS X Server (10.1 thru 10.5)
  • Final Cut Server
  • Final Cut Studio, AJA, and BlackMagic Design cards
  • RAID Storage Systems:
    • XServeRAID
    • Infortrend
    • Fibrenetix
    • Promise VTrack E-Class
    • Enhance
    • Huge Systems
  • FIbre Channel:
    • QLogic Fibre Switches & HBAs
    • ATTO & Apple HBAs
    • Copper/Optical cable & SFPs
  • Backup Systems
    • NetVault BakBone
    • BRU Server
    • EMC Retrospect
    • TimeMachine & .Mac Backup
  • Networking
    • Routers & Firewalls
    • Wifi/Airport issues, signal strenth, security, range extension
    • IP conflicts & network security
    • cable fixes and runs, network jacks, patch panels
  • Internet and email problems
  • Printing Profiles/Output Color Management
  • Application Specific problems:
    • Quark Xpress
    • Adobe CS, CS2, CS3
    • iLife (all versions)
    • FileMaker Pro (all versions)
    • Microsoft Office X, 2004, & 2008 (includes Entourage)
    • Now Up To Date & Contact (all versions)
    • Aperture
  • Software Corruption & conflicts:
    • Font and font program conflicts
    • Application preferences and unexpected quits
    • Compatibility between OS 9 and OS X applications
    • Scanner driver conflicts
    • Printer driver conflicts
    • OS X quirks
  • Data Recovery from crashed hard drives
  • Virus detection, removal, and prevention

OS X Service, Support, and Migration

MacHollywood can help you with a full OS 9 to OS X migration (both server and desktop machines). We have done countless successful migrations for our clients.

MacHollywood has thoroughly mastered the OS X Server and desktop via our countless hours of research, troubleshooting, training and UNIX command line learning.

We have the knowledge, experience and dedication to do the job correctly and set expectations on any learning curves.

Certified Trainers

We also employee a team of Apple Certified Pro Trainers, and we can setup one on one training for you or schedule a training session series for your entire office. Our Certified Pro trainers can help you get on your feet with:

  • Final Cut Pro 6 (beginner, advanced, or transition from Avid)
  • Color
  • DVD Studio Pro
  • Aperture

Contact Mike Dorwart the onsite service coordinator to see how we can help you onsite, 323-337-4622, or his assistant Jenny to schedule an appointment, 310-383-2609.